Client Care
We are at your service.
Delivery
Delivery is complimentary on all orders of £60 or more; orders under £60 are delivered worldwide for £4.99. Each piece is carefully inspected, wrapped in protective packaging and dispatched within 2–3 working days of your payment clearing.
You will receive confirmation by email once your order has been dispatched. Delivery times are estimates and may vary with customs processing for international orders.
Returns & Exchanges
We want you to be completely happy with your piece. If it is not right, you may return it within 14 days of delivery for a full refund or exchange, provided it is unworn and in its original packaging.
To arrange a return, simply reply to your order confirmation email with your order number. We will guide you through the process personally. Please note that natural variations in amber — colour, inclusions and texture — are characteristics of the genuine material, not faults.
Payment
We accept payment by direct bank transfer. When you place an order, your pieces are reserved and full payment instructions are provided on the confirmation screen and kept available in your order history. Your order is dispatched as soon as your payment clears — typically within 1–2 working days.
Questions, Answered
Is your amber genuine?+
Yes. Every piece is genuine Baltic amber — fossilised resin formed over approximately forty million years. We do not sell pressed amber, synthetic resin or imitations. Natural inclusions and colour variation are part of what makes each stone authentic.
Why does my piece look slightly different from the photograph?+
Because no two amber stones are alike. Each piece is made from individually selected stones, so colour, clarity and texture will vary subtly from the photographed example. This individuality is the signature of genuine amber.
How should I care for my amber jewellery?+
Keep it away from perfume, hairspray and household chemicals, avoid prolonged direct sunlight, and clean gently with a soft dry cloth. Store it separately from harder jewellery. Amber benefits from being worn — natural warmth preserves its glow.
Can I exchange for a different size?+
Of course. Contact us within 14 days of delivery and we will arrange an exchange, subject to availability. Bracelets and necklaces are offered in several sizes — if you are unsure, we are happy to advise before you order.
Do you ship internationally?+
Yes — we deliver worldwide. Delivery is complimentary on orders from £60 and £4.99 below that. International deliveries may be subject to local customs duties, which are the responsibility of the recipient.
Is my jewellery gift-ready?+
Every order arrives in protective packaging designed to be given as it is received. If your order is a gift, add a note at checkout and we will take particular care.
Still have a question?
Write to us — a person will reply.
Reply to any of our emails, or reach us through your order confirmation. We respond personally, usually within one working day.
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